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Unitel Voice vs Grasshopper is a close match. Both are virtual phone systems that put a business number, a greeting and extensions in front of the phones you already own. The main differences are price, how much is included and how customers rate the service.
Short answer: choose Unitel Voice if you want the lowest starting price and well-reviewed human support. Choose Grasshopper if you want unlimited calls and texts on every plan and a larger, longer-established brand.
Unitel Voice vs Grasshopper at a Glance
| Unitel Voice | Grasshopper | |
|---|---|---|
| Starting price | About $10 per month | From $14 per month (annual) |
| Minutes on the entry plan | 500 | Unlimited |
| Unlimited minutes from | About $25 per month | $14 per month |
| Number types | Toll-free, vanity, local | Toll-free, vanity, local |
| Call recording | Add-on, $5 per month | Included on higher plans |
| Voicemail transcription | Add-on | Included |
| Trial or guarantee | 30 days risk-free, with conditions | 7-day free trial |
| Support | US-based, business hours | Advertised as 24/7 |
| Trustpilot rating | 4.8 out of 5 | 2.9 out of 5 |
| Owner | Independent, Naperville, Illinois | GoTo |
Pricing
Unitel Voice listed these monthly prices in its own comparison articles in early 2026: Start-Up $9.99 with 500 minutes and 3 users, Unlimited $24.99, Office $29.99 and Office-Max $69.99. Annual billing is cheaper. The company has begun renaming its plans, so check its pricing page for the current names.
Grasshopper starts at $14 per month on annual billing with unlimited calls and texts. Public listings show Solo Plus at $25 and Small Business at $55 on annual billing.
Which is cheaper depends on how much you talk:
- Under 500 minutes a month: Unitel Voice Start-Up costs less.
- Heavy calling, one user: Grasshopper True Solo costs less than Unitel Voice Unlimited.
- Add-ons: Unitel Voice charges extra for call recording and voicemail transcription. Grasshopper charges extra for more numbers and extensions, plus a monthly regulatory fee.
Features
Both provide toll-free, vanity and local numbers, an auto attendant or greeting, extensions, call forwarding, voicemail and mobile apps. Both let you port in a number you already own at no charge.
Unitel Voice advantages:
- Three users on the cheapest plan
- Free porting out as well as in
- Desk phone and softphone support on its Office plans
- No activation or cancellation fees
Grasshopper advantages:
- Unlimited minutes and texts on every plan
- Voicemail transcription included
- Virtual fax included
- More polished apps on all major platforms
Neither offers the CRM integrations found in newer team phone apps.
Support and Cancelling
Unitel Voice support is based in Naperville, Illinois, and is the most praised part of the service in reviews. Cancelling is done by phone.
Grasshopper advertises live help at any hour. Its reviews, however, often mention long waits and difficulty cancelling.
What Users Say
Unitel Voice scores 4.8 on Trustpilot from about 500 reviews and holds an A+ rating with the Better Business Bureau. Its review counts on G2 and Capterra are small.
Grasshopper scores 4.3 on Capterra, 3.9 on G2 and 2.9 on Trustpilot.
In short, Unitel Voice customers are happier with service, while Grasshopper offers more for a single flat price.
Which Should You Choose?
Choose Unitel Voice if you:
- Take a modest number of calls each month
- Care most about price and friendly support
- Want two or three people on the cheapest plan
Choose Grasshopper if you:
- Want unlimited calling and texting without add-ons
- Need virtual fax
- Prefer a well-known brand with modern apps
Read our full Unitel Voice review and Grasshopper review, or compare more options in our guide to the best toll-free number services.
FAQs
Is Unitel Voice cheaper than Grasshopper?
Its entry plan is cheaper, at about $10 per month with 500 minutes. For unlimited minutes on a single line, Grasshopper is cheaper.
Which has better customer support?
Based on public reviews, Unitel Voice. Its Trustpilot rating is 4.8, compared with 2.9 for Grasshopper.
Do both offer vanity numbers?
Yes. Try your idea first with our free vanity number converter.
Can I switch from Grasshopper to Unitel Voice?
Yes. You can port your number, and Unitel Voice does not charge a porting fee.
Final Verdict
Unitel Voice wins on price for light use and on customer service. Grasshopper wins on unlimited usage and included features. Decide by estimating your monthly minutes first, then test your choice during the trial or guarantee period.
Visit Unitel Voice | Visit Grasshopper
How we compared: this article is based on each provider’s published pricing, terms and feature pages and on public user ratings, all checked on October 5, 2026. We have not tested call quality ourselves. Confirm current prices on each provider’s site before you buy.
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