Nextiva vs Grasshopper: Which Business Phone Is Better in 2026?

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Nextiva vs Grasshopper is a comparison between two different kinds of service. Nextiva is a complete business phone system priced per user. Grasshopper is a simple virtual number that rings the phone you already own. The right one depends mostly on the size of your team.

Short answer: choose Grasshopper if you are a solo owner or a very small team that only needs calls and texts. Choose Nextiva if several people answer calls and you want one system for calling, texting, video and reporting.

Nextiva vs Grasshopper at a Glance

	Nextiva	Grasshopper
Type	Full business phone system	Virtual phone number
Starting price	$15 per user per month (12-month contract)	From $14 per month (annual)
Pricing model	Per user	Flat price per plan
Toll-free numbers	Included from the Engage plan, add-on for Core	Yes
Video meetings and team chat	Yes	No
Auto attendant	Yes, all plans	Greetings and extensions
CRM integrations	Yes, as add-ons	No
Free trial	No, demo only	7 days, no card
Contract	12 months for the best price	No long-term contract stated
G2 rating	4.5 out of 5	3.9 out of 5
Trustpilot rating	4.5 out of 5	2.9 out of 5

Pricing

Nextiva has three small business plans: Core at $15, Engage at $25 and Scale at $75 per user per month. Those are the advertised prices for new customers on a 12-month or longer agreement. Paying month to month costs noticeably more.

Grasshopper starts at $14 per month on annual billing. Public listings show Solo Plus at $25 and Small Business at $55, and the two higher plans allow unlimited users.

Example costs on the entry plans:

• One user: Nextiva Core about $15, Grasshopper True Solo about $14
• Five users: Nextiva Core about $75, Grasshopper Small Business about $55
• Ten users: Nextiva Core about $150, Grasshopper Small Business about $55

Grasshopper is cheaper as a team grows. Nextiva gives every user a full phone line and many more tools for the higher price.

Features

Nextiva includes:

• Voice, business texting, video meetings, screen sharing and team chat in one app
• Auto attendant and voicemail transcription on every plan
• A toll-free number with up to 2,000 minutes on Engage and up to 10,000 on Scale
• Reporting dashboards, with call queues and AI summaries on Scale
• Support for desk phones

Grasshopper includes:

• Toll-free, vanity or local number
• Unlimited calls and texts in the US and Canada
• Extensions, custom greetings and call forwarding
• Voicemail transcription and virtual fax
• Mobile and desktop apps

Grasshopper has no video meetings, no team chat and no CRM integrations. It is a number and a set of call handling rules, which is all some businesses need.

Support and Contracts

Nextiva advertises phone support around the clock and 99.999 percent uptime. It does not offer a free trial, and the lowest prices require a 12-month agreement.

Grasshopper offers a 7-day free trial without a card. Reviewers often report that cancelling takes effort because it has to be done through support.

What Users Say

Nextiva has the stronger reputation: 4.5 on G2 from about 3,650 reviews and 4.5 on Trustpilot from about 8,670. Grasshopper scores 3.9 on G2 and 2.9 on Trustpilot.

Nextiva users praise support staff and call quality, and complain about setup time and add-on costs. Grasshopper users like how simple it is, and complain about cancellation and slow support.

Which Should You Choose?

Choose Nextiva if you:

• Have a team that answers calls together
• Want phones, texting, video and reporting from one provider
• Are comfortable with an annual contract

Choose Grasshopper if you:

• Work alone or with one or two people
• Only need calls, texts and voicemail on your own phone
• Want to try the service free before paying

Read our full Nextiva review and Grasshopper review. If you want something in between, our Quo review covers a team phone app with simpler pricing, and our guide to the best toll-free number services compares six providers.

FAQs

Is Nextiva better than Grasshopper?

For teams, yes. It has more features and much higher user ratings. For a solo owner who only needs a second line, Grasshopper is simpler.

Which is cheaper, Nextiva or Grasshopper?

For one user they are close. For five or more users, Grasshopper is cheaper because it does not charge per user on its higher plans.

Does either offer a free trial?

Grasshopper offers 7 days free with no card. Nextiva offers a demo instead of a trial.

Can both give me a toll-free number?

Yes. Grasshopper offers one on any plan. Nextiva includes one from the Engage plan and sells it as an add-on on Core.

Final Verdict

These two rarely compete for the same customer. Grasshopper is for the smallest businesses that want a number and nothing more. Nextiva is for teams that need a real phone system and are ready to commit to one.

Visit Nextiva | Visit Grasshopper

How we compared: this article is based on each provider’s published pricing, terms and feature pages and on public user ratings, all checked on October 5, 2026. We have not tested call quality ourselves. Confirm current prices on each provider’s site before you buy.