Quo Review (2026): OpenPhone Pricing, Features, Pros and Cons

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Quo is the new name for OpenPhone, the business phone app used by many startups and small teams. The company rebranded in September 2025. This Quo review covers current OpenPhone pricing under the new name, features by plan, texting fees, user ratings and alternatives.

Quick verdict: Quo is one of the best options for a small team that shares a business number and texts customers often. Pricing is clear, a toll-free number costs the same as a local one, and integrations are included. The main drawbacks are no refunds, phone support only on the top plan and carrier registration before you can text in the US.

Quo at a Glance

Best for	Small teams that share numbers and text customers
Starting price	$15 per user per month on annual billing, $19 month to month
Number types	Local and toll-free, one included per user
Free trial	7 days, credit card required
Formerly	OpenPhone (renamed Quo on September 23, 2025)
Support	Email on all plans, live chat on Business and Scale, phone on Scale
Website	Quo

What Is Quo?

Quo is a phone system that runs as an app on iPhone, Android, Mac, Windows and the web. The company was founded in 2018 as OpenPhone and says more than 90,000 businesses use it. Each user gets a number, and teammates can share a number so that calls and texts land in one inbox everyone can see.

If you are searching for OpenPhone pricing or an OpenPhone review, this is the same product. The old openphone.com address now redirects to quo.com.

Quo (OpenPhone) Pricing in 2026

Plan	Annual billing	Monthly billing	Key additions
Starter	$15 per user	$19 per user	One number per user, unlimited US and Canada calls and texts, voicemail transcripts, API
Business	$23 per user	$33 per user	Phone menus, ring groups, call transfer, automatic call recording, AI call summaries, HubSpot and Salesforce
Scale	$35 per user	$47 per user	AI call tags, dedicated onboarding, priority and phone support

Extra costs to expect

• Extra numbers: $5 per month each, toll-free included
• US texting registration: $19.50 one time, plus $1.50 per month. Carriers require this before a business can text US numbers
• Automated texts sent through the API or Zapier: $0.01 per segment
• Telecom taxes in some US states

Key Features

• Shared numbers and shared inbox, so a team can answer the same line
• Unlimited calling and texting to the US and Canada
• Local or toll-free number included for each user, on all seven toll-free prefixes
• Voicemail transcription and auto-replies on every plan
• Call recording: manual on Starter, automatic on Business and Scale
• Phone menu (IVR) on Business and Scale
• AI call summaries and transcripts on Business and Scale, plus an AI agent called Sona with a small free allowance
• Integrations: Slack, Zapier and webhooks on all plans. HubSpot, Salesforce and other CRMs from Business up
• Free number porting

Pros and Cons

Pros

• Clear per-user pricing
• A toll-free number costs no more than a local one
• Shared inbox works well for small teams
• Integrations and API included early
• Modern apps on every platform

Cons

• Payments are non-refundable
• Phone support only on the Scale plan
• US texting is blocked until carrier registration is approved, which can take days
• No US texting during the free trial
• Some users report dropped calls and missed notifications

What Users Say About Quo

Public ratings when we checked on October 5, 2026:

Site	Rating	Reviews
G2	4.7 out of 5	About 3,400
Trustpilot	4.1 out of 5	About 1,050

Users praise the clean interface, quick setup, shared inbox and call transcription. Complaints focus on connection problems, slow or automated support, delays with carrier registration and porting, and extra fees that were not obvious at signup.

Who Should Use Quo?

Quo is a good fit if you:

• Run a team of 2 to 20 people who share customer conversations
• Text customers as much as you call them
• Want your phone system connected to a CRM or Slack

It is less suitable if you need guaranteed phone support, or if you only want a cheap forwarding number with no app.

Quo (OpenPhone) Alternatives

• Grasshopper: simpler, with unlimited users on higher plans. Read our Grasshopper review.
• 800.com: better for vanity numbers and call tracking. Read our 800.com review.
• Nextiva: a larger system with phone support at any hour. Read our Nextiva review.
• Unitel Voice: a low-cost virtual system with US-based support. Read our Unitel Voice review.

See the full comparison in our guide to the best toll-free number services.

Quo FAQs

Is Quo the same as OpenPhone?

Yes. OpenPhone changed its name to Quo on September 23, 2025. The product, plans and accounts carried over.

How much does Quo cost?

Starter is $15 per user per month on annual billing or $19 month to month. Business is $23 or $33, and Scale is $35 or $47.

Does Quo offer toll-free numbers?

Yes. Each user can choose a local or toll-free number, and extra numbers of either type cost $5 per month.

Does Quo have a free trial?

Yes, 7 days. A credit card is required, and texting US numbers is not available during the trial.

Related Comparisons

• Grasshopper vs OpenPhone (Quo)
• OpenPhone (Quo) vs Google Voice

Final Verdict

Quo is easy to recommend for small teams. The pricing is simple, toll-free numbers do not cost extra and the shared inbox solves a real problem. Go in knowing that refunds are not offered and that texting needs registration first. Start on monthly billing, test call quality in your area, then switch to annual.

Visit Quo

How we reviewed: this review is based on Quo’s published pricing, terms and help pages and on public user ratings, all checked on October 5, 2026. Prices and features change, so confirm the details on the provider’s site before you buy.