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800.com is a business phone service built around toll-free, vanity and local numbers. This 800.com review covers the current plans and prices, what you get on each plan, what real users say and where the service falls short, so you can decide if it fits your business.
Quick verdict: 800.com is a good fit for a small business that wants a toll-free or vanity number working the same day, with call forwarding, texting and call tracking in one simple dashboard. It is less suited to teams that need a full office phone system with deep CRM workflows, or to anyone who wants the lowest possible price.
800.com at a Glance
| Best for | Small businesses that want a toll-free or vanity number fast |
| Starting price | $19 per month on annual billing, $23 month to month |
| Number types | Toll-free, vanity and local |
| Free trial | No free trial of phone plans. 30-day money-back guarantee |
| Contract | None. Cancel anytime |
| Support | Phone, email and tickets, Monday to Friday, 9 a.m. to 6 p.m. Eastern |
| Website | 800.com |
What Is 800.com?
800.com is a cloud phone service. You pick a number, and calls to it are forwarded to your mobile, your office line or the 800.com app. There is no hardware to install. The company says more than 45,000 businesses use it.
The service is strongest in toll-free numbers. You can choose from all seven toll-free prefixes: 800, 888, 877, 866, 855, 844 and 833. If you are not sure how they differ, read our guides to the 800 area code and the 833 area code.
800.com Pricing in 2026
800.com now sells two standard plans plus a custom Enterprise plan. The older Personal, Unlimited and Pro plans still appear in some help pages, but the plans page lists the ones below.
| Plan | Annual billing | Monthly billing | Minutes | Numbers | Texts included |
|---|---|---|---|---|---|
| Startup | $19 per month | $23 per month | 250 | 1 | 120 |
| Small Business | $49 per month | $59 per month | Unlimited (fair use) | 3 | 500 |
| Enterprise | Custom | Custom | Custom | Custom | Custom |
Things to know before you pay:
- Extra minutes on Startup cost $0.06 each.
- Extra texts cost $0.06 each on Startup and $0.04 each on Small Business.
- Extra numbers cost $15 per month each.
- Unlimited is fair use. The terms say accounts that keep going over 1,000 minutes per seat per month can be suspended.
- There is no activation fee. Annual billing works out to about two months free.
- Leaving has a cost. The terms list a $100 fee per number if you port your number out to another provider.
800.com also sells separate AI Agent plans from $49 per month, with a 7-day free trial. They are an add-on product, not part of the phone plans above.
Is there an 800.com coupon code?
We did not find a public coupon code on the 800.com site when we checked. The standing discount is annual billing, which is advertised as two months free. If you see a promo code box at checkout, any code you have can be entered there.
Key Features
Both standard plans include the same core tools:
- Call forwarding in four styles: standard, sequential, simultaneous and by caller location
- Auto attendant and business greeting, so callers hear a menu before they reach you
- Extensions for staff or departments (one on Startup, unlimited on Small Business)
- Voicemail with transcription
- Call recording and call screening
- Business texting from your number
- Call tracking and analytics, useful if you run ads with different numbers
- Desktop and mobile apps with VoIP and Wi-Fi calling
- Integrations and API, including Salesforce, HubSpot, Zapier and Slack
Want to see what your business name looks like as a number? Try our free vanity number converter first.
Pros and Cons
Pros
- Quick setup. Most users report being live within minutes
- Clean, simple dashboard
- All seven toll-free prefixes and a good choice of vanity numbers
- Recording, transcription and analytics are included, not locked to the top plan
- 30-day money-back guarantee and no contract
Cons
- Only 250 minutes on the Startup plan
- Costs more than budget rivals for a single number
- $100 port-out fee per number
- Support is weekdays only
- Toll-free texting needs carrier verification, which some users find slow
What Users Say About 800.com
These were the public ratings when we checked on October 5, 2026:
| Site | Rating | Reviews |
|---|---|---|
| G2 | 4.7 out of 5 | About 1,060 |
| Capterra | 4.7 out of 5 | About 360 |
| Trustpilot | 4.3 out of 5 | About 1,000 |
Praise is mostly about fast setup, the easy interface and helpful support. Complaints are mostly about text message verification, the cost of leaving and occasional call connection problems.
Who Should Use 800.com?
800.com makes sense if you:
- Want a toll-free or vanity number for ads, a website or a storefront
- Need calls forwarded to phones you already own
- Want call tracking without buying a separate tool
Look elsewhere if you need a full team phone system with shared inboxes, or if you take very high call volumes on one line.
800.com Alternatives
- Grasshopper: unlimited minutes on every plan and a longer track record. Read our Grasshopper review.
- Quo (formerly OpenPhone): better for teams that share numbers and text a lot. Read our Quo review.
- Unitel Voice: a lower entry price with US-based support. Read our Unitel Voice review.
- Nextiva: a full business phone system for growing teams. Read our Nextiva review.
For a side-by-side view, see our guide to the best toll-free number services.
800.com FAQs
How much does 800.com cost?
The Startup plan is $19 per month on annual billing or $23 month to month. The Small Business plan is $49 per month on annual billing or $59 month to month.
Does 800.com have a free trial?
Not for the phone plans. There is a 30-day money-back guarantee instead. The separate AI Agents product has a 7-day free trial.
Can I keep my existing number?
Yes. 800.com supports porting an existing number in. The company says it takes about two weeks.
Is 800.com legit?
Yes. It is an established provider with thousands of public reviews and ratings above 4 out of 5 on G2, Capterra and Trustpilot.
Related Comparisons
Final Verdict
800.com does one job well: it gets a toll-free or vanity number working quickly, with the tools a small business needs to answer, route and track calls. The Small Business plan is the better value if you take calls every day. If you only need one line and want unlimited minutes for less, compare it with the alternatives above before you commit.
How we reviewed: this review is based on 800.com’s published plans, terms and help pages and on public user ratings, all checked on October 5, 2026. Prices and features change, so confirm the details on the provider’s site before you buy.
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