Grasshopper Review (2026): Pricing, Features, Pros and Cons

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Grasshopper is one of the oldest virtual phone systems for small businesses. It adds a business number to the phone you already carry. This Grasshopper review looks at current pricing, features, extra fees, user ratings and the best alternatives.

Quick verdict: Grasshopper suits solo owners and very small teams who want a separate business line with unlimited calls and texts, and who do not need CRM integrations. Its public ratings are mixed, mainly because of cancellation and support complaints, so read the downsides before you sign up.

Grasshopper at a Glance

Best for	Solo owners and small teams that want a simple second line
Starting price	From $14 per month on annual billing
Number types	Toll-free, vanity and local
Free trial	7 days, no credit card
Owner	GoTo (acquired Grasshopper in 2018)
Support	Phone and chat, advertised as 24/7
Website	Grasshopper

What Is Grasshopper?

Grasshopper launched in 2003 under the name GotVMail and is now part of GoTo, the company behind GoTo Meeting. It is a virtual phone system, not a full office phone system. Calls to your Grasshopper number ring your existing mobile or landline, or the Grasshopper app, and you can add extensions, a greeting and voicemail on top.

The company says more than 400,000 customers have used it.

Grasshopper Pricing in 2026

Grasshopper’s site confirms plans start at $14 per month on annual billing. The full plan table below is taken from current public listings, so check the live price before you buy.

Plan	Annual billing	Monthly billing	Numbers	Extensions	Users
True Solo	$14 per month	$18 per month	1	1	1
Solo Plus	$25 per month	$32 per month	1	3	Unlimited
Small Business	$55 per month	$70 per month	4	Unlimited	Unlimited

All plans are sold with unlimited calls and texts in the US and Canada.

Extra costs to expect

• Extra numbers: $9 per month each
• Extra extensions: from $3 per month each
• Regulatory fees: a monthly Regulatory Recovery Fee of $3.75, plus federal and local telecom taxes
• Texting registration: US carriers require business texting to be registered, which adds a one-time fee and a small monthly fee
• Professional voice recording: $75 per order if you want a voice actor for your greeting

Key Features

• Toll-free, vanity and local numbers, with free porting of a number you already own
• Extensions and custom greetings
• Call forwarding to any phone
• Voicemail transcription
• Business texting. Picture messages work on local numbers only
• Virtual fax, delivered as a PDF
• Mobile and desktop apps for iOS, Android, Windows and Mac, with VoIP and Wi-Fi calling
• Call recording on the higher plans, with recordings kept for 30 days
• Simultaneous call handling, so two callers can reach you at once

What is missing: Grasshopper does not offer the CRM and Zapier integrations that newer rivals include.

Pros and Cons

Pros

• Unlimited calls and texts on every plan
• Works on the phone you already have
• Simple to set up and use
• 7-day free trial with no card
• Free number porting

Cons

• Mixed public reviews, especially about cancelling and refunds
• No CRM integrations
• Extra fees for numbers, extensions and regulatory charges
• Cancelling means contacting support
• Texting from toll-free numbers has limits

What Users Say About Grasshopper

Public ratings when we checked on October 5, 2026:

Site	Rating	Reviews
Capterra	4.3 out of 5	About 360
G2	3.9 out of 5	About 160
Trustpilot	2.9 out of 5	About 345

Happy users like how easy it is to keep work and personal calls apart on one phone. Unhappy users most often mention difficulty cancelling, billing that continued after they asked to cancel, slow support and app glitches. The gap between Capterra and Trustpilot is large, so it is worth using the free trial before paying for a year.

Who Should Use Grasshopper?

Grasshopper is a reasonable choice if you:

• Work alone or with one or two people
• Want unlimited minutes without counting usage
• Do not need your phone system to talk to a CRM

It is not the best pick for sales teams, call centers or anyone who needs shared inboxes and automation.

Best Grasshopper Alternatives

• Quo (formerly OpenPhone): shared numbers, integrations and AI call summaries from $15 per user. Read our Quo review.
• 800.com: stronger for toll-free and vanity numbers with call tracking. Read our 800.com review.
• Unitel Voice: lower entry price and US-based support. Read our Unitel Voice review.
• Nextiva: a full business phone system for teams that are growing. Read our Nextiva review.

See all of them side by side in our guide to the best toll-free number services.

Grasshopper FAQs

How much does Grasshopper cost?

Plans start at $14 per month on annual billing. Month-to-month billing costs more, and regulatory fees and taxes are added on top.

Does Grasshopper have a free trial?

Yes. The trial lasts 7 days and does not need a credit card. It is limited to 50 minutes and 100 texts.

Can I use Grasshopper on my cell phone?

Yes. That is its main purpose. Calls to your business number ring your mobile through the app or by forwarding.

Who owns Grasshopper?

Grasshopper has been part of GoTo since 2018.

Related Comparisons

• Grasshopper vs OpenPhone (Quo)
• Grasshopper vs Google Voice
• Nextiva vs Grasshopper
• Unitel Voice vs Grasshopper

Final Verdict

Grasshopper still does the basics well: one business number, unlimited calls and texts, and almost no setup. The weak points are the lack of integrations and a pattern of cancellation complaints. Use the free trial, start on monthly billing and only move to annual once you are sure it fits.

Visit Grasshopper

How we reviewed: this review is based on Grasshopper’s published pages, public plan listings and public user ratings, all checked on October 5, 2026. Prices and features change, so confirm the details on the provider’s site before you buy.