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Nextiva is a full business phone system, not just a forwarding number. It combines calling, texting, video meetings and customer tools in one app. This Nextiva review explains the current pricing, what each plan includes, what users say and who should choose it.
Quick verdict: Nextiva is a strong choice for a growing team that wants one reliable system for calls, texts and customer conversations, and is willing to sign an annual contract for the best price. It is more than a solo owner needs if all you want is a toll-free number.
Nextiva at a Glance
| Best for | Growing teams that want a complete business phone system |
| Starting price | From $15 per user per month on a 12-month contract |
| Number types | Local and toll-free |
| Free trial | No free trial. Free demo available |
| Founded | 2008, Scottsdale, Arizona |
| Support | Phone support advertised as 24/7. Live chat on weekdays |
| Website | Nextiva |
What Is Nextiva?
Nextiva is a cloud phone provider based in Scottsdale, Arizona. The company says more than 100,000 businesses use it. Every user gets a business number and the NextivaONE app on desktop, iPhone and Android. Calls, texts, voicemail, video meetings and team chat all live in the same place.
Unlike a simple virtual number, Nextiva is priced per user and is built for teams with several people answering calls.
Nextiva Pricing in 2026
Nextiva has three small business plans. The prices below are the advertised rates for new customers who sign a 12-month or longer agreement.
| Plan | Price per user | Texts per user | Toll-free | Standout extras |
|---|---|---|---|---|
| Core | $15 per month | 100 per month | Add-on | Voice, video meetings, auto attendant, voicemail transcription |
| Engage | $25 per month | 500 per month | Number plus up to 2,000 minutes | Advanced reporting, live chat and chatbot |
| Scale | $75 per month | Unlimited | Up to 10,000 minutes | AI transcription and summaries, call queues, skills-based routing |
Nextiva pricing notes
- Month-to-month costs more. Nextiva’s own pricing guide puts monthly billing roughly a third or more above the contract price.
- Taxes and regulatory fees are extra.
- Call recording and CRM integrations such as Salesforce and HubSpot are sold as add-ons on the lower plans.
- Switching offer: at the time of writing, Nextiva advertised up to 12 months free for businesses that move from another provider on a 12-month Core or Engage plan. Terms apply, including proof of your current contract.
Key Features
- Local numbers in 300+ area codes and toll-free numbers on all seven prefixes
- Free number porting, which typically takes two to four weeks
- Auto attendant on every plan
- Voicemail transcription
- Business SMS, with limits that rise by plan
- Video meetings, screen sharing and team chat
- NextivaONE apps for desktop, iOS and Android
- Reporting dashboards, with advanced reporting from Engage up
- Call queues and AI summaries on the Scale plan
Nextiva advertises 99.999 percent uptime and publishes a live status page.
Pros and Cons
Pros
- Calls, texts, video and chat in one app
- Phone support advertised around the clock
- High user ratings across large review counts
- Toll-free minutes included from the Engage plan
- Scales from a few users to a large team
Cons
- No free trial
- Best prices need a 12-month contract
- Toll-free is an add-on on the Core plan
- Setup and number porting take longer than with simple virtual number services
- Several useful features are paid add-ons on lower plans
What Users Say About Nextiva
Public ratings when we checked on October 5, 2026:
| Site | Rating | Reviews |
|---|---|---|
| Capterra | 4.6 out of 5 | About 920 |
| G2 | 4.5 out of 5 | About 3,650 |
| Trustpilot | 4.5 out of 5 | About 8,670 |
Users most often praise the support staff, call quality and having everything in one system. The most common complaints are wait times for support, a setup process that can feel complex, an admin portal that is hard to manage alone and occasional app glitches.
Who Should Use Nextiva?
Nextiva fits you if you:
- Have a team that answers calls together
- Want phones, texting and video from one provider
- Value phone support at any hour
- Are comfortable with an annual contract
If you are a one-person business that only needs a toll-free number forwarded to a mobile, a lighter service will cost less and take minutes to set up.
Nextiva Alternatives
- Quo (formerly OpenPhone): simpler and cheaper for small teams, with a 7-day trial. Read our Quo review.
- 800.com: focused on toll-free and vanity numbers with no contract. Read our 800.com review.
- Grasshopper: a basic second line for solo owners. Read our Grasshopper review.
- CallHippo: built for sales teams that call other countries. Read our CallHippo review.
Compare them all in our guide to the best toll-free number services.
Nextiva FAQs
How much does Nextiva cost?
Advertised prices start at $15 per user per month for Core, $25 for Engage and $75 for Scale, on a 12-month or longer agreement. Monthly billing is higher.
Does Nextiva offer a free trial?
No. Nextiva offers a free personalized demo instead of a trial.
Does Nextiva include a toll-free number?
The Engage plan includes a toll-free number with up to 2,000 minutes and Scale includes up to 10,000. On Core, toll-free is an add-on.
Is Nextiva good for a small business?
Yes, if you have several users. For a single line, it is more system than most people need.
Related Comparisons
Final Verdict
Nextiva is one of the best-rated business phone systems, and the ratings hold up across thousands of reviews. Pick it when your team has outgrown a single forwarded number. Ask for the contract price and the monthly price in writing, and check which add-ons you need before you sign.
How we reviewed: this review is based on Nextiva’s published pricing, feature and support pages and on public user ratings, all checked on October 5, 2026. Prices and offers change, so confirm the details on the provider’s site before you buy.
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